With returns setting back the US retail industry $351 billion each year, companies can minimize that cost by clearly explaining returns policies to consumers and defining all exceptions, such as final-sale items, writes Chargebacks911's David DeCorte. Retailers can also encourage sales by offering financial incentives for customers who accept store credit when making returns.
EBay India is no longer operating, with local owner Flipkart preparing a platform where consumers can buy and sell refurbished goods. EBay India customers will be able to file for refunds until Aug. 30, and product warranties will remain in effect.
Distributed order management systems can help manage consumer trends such as "buy online, return in store," experts say. Having the right system allows a company to step back, look at its operations and gradually add functionality, says Charles Dimov of OrderDynamics.
Target has named John Bauer as its new senior vice president of global inventory management, effective Aug. 20. Bauer has worked at TJX Cos. since 2012, most recently as logistics chief, and his resume also includes a previous eight-year stint at Target.
Popular but dubious recommendations for leaders include focusing only on your strengths, being authentic at all times and worrying about how you pose, argues Marc Effron of The Talent Strategy Group. "Be a critical consumer and realize that management advice that sounds too easy to be true, very likely is," he writes.
Grainger is the highest-ranking e-commerce distributor on Apruve's recent rating report for online industrial distributors. HD Supply, Global Industrial, MSC Industrial Supply and Motion Industries round out the top five.
Sysco posted earnings of $448.93 million on revenue of $15.32 billion in its fiscal fourth quarter, both figures increasing from the year before. Full-year revenue was $58.73 billion, with a profit of $1.43 billion.
Metal cutter Greno Industries has become a top supplier for the aerospace and defense industry by working with industry groups to secure the proper certifications. The company participated in a National Institute of Standards and Technology supplier pilot offering and used the resulting analysis to reduce operational bottlenecks.
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